FAQs

PAI Group Web Shop Frequently Asked Questions (FAQs)

I would like to set up a trade account for my company to access discount pricing - how do I do this?

You can Create an Account here. You should find the page simple and self-explanatory, but please contact us if you have any queries or issues in completing the required fields. All we need are some basic contact details and a memorable password to allow you to log in on future visits. 

Users with verified accounts are able to access trade discount pricing upon logging in. We can also offer a further settlement discount.

Please note that list pricing, rather than discount pricing, is shown to all users who are not logged in. 

Once an account has been successfully set up, you can log in here.

I'm having trouble logging in, can I reset my password?

Firstly, ensure that the email address entered on the login page is the same one submitted when you created your account.

You can request a new password here. You will receive an email with a link to enable you to create a new password. If this email does not appear in your inbox shortly after you clicked on the blue Request A New Password button then please check your junk/spam folder.

Where do you deliver to?

Delivery information and pricing can be found here. If your country/region is not listed then please contact us and we will advise further.

Can I get a refund?

Our Refund Policy can be found here, in which we've clearly detailed our terms and the processes you will need to follow to claim a refund.